Workstation on Wheels (WOW): Mobile Computer Carts | Convergint-IMS | Convergint IMS

WOW: Workstation on Wheels

A Workstation on Wheels (WOW), also known as a Computer on Wheels (COW), is a mobile computer workstation that brings EHR access and EMR data entry directly to the point of care. WOWs typically include a computer, 24″ monitor, keyboard, mouse, barcode scanner, and other accessories tailored to the healthcare workflow.

Convergint-IMS offers Workstations on Wheels from multiple manufacturers, with options ranging from lightweight non-powered carts to fully powered workstations. Depending on the application, WOWs can support RFID badge readers, secure locking drawers for medication distribution, barcode scanners, label printers, general supply storage, and more.

Powered WOWs include onboard battery systems that can support several hours of mobile computing away from wall power. Non-powered configurations offer a lighter, simplified option for workflows where continuous onboard power is not required.

Different clinical applications may call for different workstation designs, power systems, accessories, and configurations. Learn more about how different Workstations on Wheels can shape nursing workflows or explore our Workstation on Wheels solutions to compare options for your healthcare environment.

Because WOWs operate in 24/7 healthcare environments, they require regular maintenance to support and extend long-term performance. Convergint-IMS has supported WOW fleets and Patient Security Systems for decades. We provide ongoing services and support for the WOW solutions we sell, including comprehensive preventive maintenance programs designed around healthcare environments.

“Our support and preventive maintenance plans are developed to truly prevent unexpected failures, extend the lifespan of the carts, and save our customers money by replacing their carts less often.”

For example, one long-term customer purchased more than 800 WOWs from us, representing a significant technology investment. To help protect that investment, they contracted Convergint to perform preventive maintenance (PM) every two years.

During each PM visit, we clean filters, replace worn parts, and check each system. These routine steps have helped keep their fleet performing over the long term. Many WOWs from that original purchase are still in daily use nearly 13 years later and are only now being considered for replacement.

This case demonstrates an important point: investing in quality equipment, combined with consistent maintenance, can help extend the useful life of a WOW fleet.

Our preventive maintenance plans are designed to stop failures before they happen, keep carts running efficiently, and save customers money by reducing replacement needs. In short, we help you get the most from every WOW you own.