Workstation on Wheels | WOW's | Computer Carts | Convergint IMS

WOW: Workstation on Wheels

At IMS (now Convergint) we specialize in four product groups. One of those groups is EMR Computer Mounting Solutions, with our primary specialty in Workstations on Wheels (WOW). These solutions mount the computer, display, and keyboard for Electronic Medical Record (EMR) data entry. Clinical staff use these carts as mobile charting stations, allowing them to document patient information on the move.

The WOW can be customized with large-format displays, secure locking drawers for med distribution, RFID readers, Barcode Scanner Mounts, Sani-Cloth mounts, and more. Many other accessories are available to fit specific workflows. The onboard power system can run devices for several hours of mobile use. In contrast, non-powered carts offer limited mobility and must stay near in-room outlets.

Because WOWs operate in 24/7 healthcare environments, they require regular maintenance. At Convergint-IMS, healthcare is our only focus. Through years of supporting Patient Security Systems and WOW fleets, we have built strong relationships with hospital teams. This allows us to offer comprehensive support options for every WOW we sell.

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“Our support and preventive maintenance plans are developed to truly prevent unexpected failures, extend the lifespan of the carts, and save our customers money by replacing their carts less often.”

For example, one long-term customer purchased over 800 WOWs from us – an enormous investment. Recognizing the importance of protecting that investment, they contracted Convergint to perform preventive maintenance (PM) every two years.

During each PM visit, we clean filters, replace worn parts, and check every system. These routine steps have kept their fleet in top condition. As a result, many WOWs from that original purchase are still in daily use – nearly 13 years later. Only now are they being considered for replacement.

This case proves an important point: investing in quality equipment, combined with consistent maintenance, can dramatically extend lifespan. In many cases, carts last two to three times longer than unmaintained alternatives.

Our preventive maintenance plans are designed to stop failures before they happen, keep carts running efficiently, and save customers money by reducing replacement needs. In short, we help you get the most from every WOW you own.