About Us

Finding the right workstation for your healthcare facility can feel overwhelming. With so many options on the market, each with their own features, form factors, and intended use cases, it’s easy to get lost in the details without consultation.

Whether you're just beginning your journey with Electronic Medical Records (EMR), transitioning to a new Workstation on Wheels (WOW), exploring medication dispensing carts, or finally replacing those aging wooden Fetal Monitor Carts, making the right decision is critical to both clinical efficiency and patient care.

At Convergint–Innovative Medical, a division of Convergint Technologies, we understand that no two healthcare environments are alike. That’s why we’ve built our reputation around being our customers’ best service provider. Our established partnerships with leading manufacturers in the healthcare industry allow us to provide practical and tailored solutions for Point-of-Care charting, Bedside Medication Delivery, EMR, and OB and Patient Care Furniture.

With nearly 40 years of experience in healthcare technology and clinical workflows, we know how to assess your needs, identify gaps, and recommend workstation solutions tailored to each specific area of your hospital or care facility.

Why Partner With Us?

Our approach is consultative, not transactional. We start with a conversation, not a sales pitch. Through no-commitment virtual demonstrations & consultations, we take the time to learn about:

• Your existing technology and infrastructure
• Your team’s daily workflows and specific use cases
• Pain points and inefficiencies in your current setup
• Features that your staff values most

By understanding your operational goals and challenges, we’re able to curate a solution that not only fits your needs today, but also supports future scalability and long-term success.

Expert Guidance Without the Pressure

We know that technology decisions in healthcare aren't made lightly. That’s why we provide free expert opinions. Our goal is to save your team time, reduce stress, and give decision-makers the confidence they need to move forward. Whether you’re outfitting a new facility or refreshing legacy equipment, our consultation helps you navigate choices efficiently and with clarity.

Solutions That Work for Your People

At the end of the day, the best workstation is the one that works for your people: clinicians, nurses, IT staff, and patients alike. From ergonomic considerations to battery life, mobility, infection control, and more, we take every factor into account to help you find a solution that’s both practical and future-ready.

Ready for a consult?

Let’s talk through your needs, your goals, and how we can help you make the most of your point-of-care investments. Reach out today for a virtual demo and personalized consultation.

Finding good customer service is tough. It is a challenge just navigating maze-like automated phone systems, much less finding a live person who will go above and beyond to help. So when you see exceptional service you want to shout it from the treetops. In this case, I wanted to tell you a little about two of my colleagues at IMS (now Convergint).

They are the kind of individuals who do whatever they need to do to get the job done, and going above and beyond is just part of their day. They NEVER-EVER expect any recognition. Today, I want to recognize their commitment to go above and beyond and shout it from the blogosphere!

The first colleague I want to recognize is our office manager, Julie Hammond. Julie has been with Convergint for over 29 years and if you ever have any questions, Julie always gets you an answer. After the governor of Michigan issued a state-wide stay at home order in March, most of our employees began working from home.

However, because we are responsible for providing products and services to healthcare customers designated as critical infrastructure, we needed to ensure that any tasks that could not be performed remotely continued to be performed by a minimal number of staff onsite. These day-to-day onsite tasks were not necessarily seen by those of us working from home, but Julie and a handful of others on her team remained at the office to ensure those critical tasks continued to be completed.

Julie consistently works behind the scenes to ensure that the processes we rely on to conduct daily operations operate smoothly and efficiently. With the entire office (and nation, for that matter) dealing with a global pandemic, uncertainty about what is happening and what may come next has become a new routine and part of doing business. But the one thing we employees know about Convergint is that we know how to persevere!

So, when Julie received an email in the wee hours on a weekend that alerted her to a time-sensitive issue, she got out of bed and drove into the office to take care of it. Could it have waited until Monday? Possibly, but in hindsight, Monday would likely have been too late and the delay would have caused bigger problems. And she never said a word about it (another colleague later told me about it). Julie’s dedication makes a huge difference for Convergint and all of its employees.

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Governor Gretchen Whitmer’s “Stay Home, Stay Safe” Executive Order No. 2020-21 was issued on March 23, 2020 in response to COVID-19. We are complying with the Governor’s order, but rest assured that we can still take and process orders, answer questions and continue our support. If you have a support issue, our service team is available by phone 24/7 at 1-800-968-3135.

Please let us know if you have URGENT requirements in response to COVID-19. Many of our manufacturers have already reached out to us to let us know that they are committed to prioritizing your items to help set up testing areas, telehealth rooms, and isolation rooms ahead of other non-essential orders. We are all working together to help you through this difficult time.

• Phone: 1 (800) 968-3135
• Email: imsinc@innovative-medical.com

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Most of us would agree that paperwork is a pain. For example, according to the IRS, American taxpayers spend an average of 11 hours each year preparing their tax return paperwork. Think that’s bad? Imagine being an auto manufacturer submitting documentation for something called the Federal Motor Vehicle Theft Prevention Standard.

According to the federal government, that process takes 8,354 hours. That’s the equivalent of four full-time employees working on nothing but “Federal Motor Vehicle Theft Prevention Standard” paperwork for an entire year!

The healthcare community is facing its own paperwork problem. A 2016 study in the Annals of Internal Medicine found that for every hour physicians were seeing patients, they were spending nearly two additional hours on paperwork.

Even when in the examination room with patients, doctors were spending only 53% of the time talking to or examining their patients and 37% of the time doing... you guessed it... paperwork. A more recent report similarly found a “startling increase” in administrative tasks, with more than a third of physicians spending 20 or more hours per week on paperwork.

Here at IMS (now Convergint), we understand that our customers are seeking ways to slay the paperwork dragon. Although we can’t do your taxes, we can streamline your contracting process through our Master Sales and Services Agreement (MSSA) program. Our MSSA program covers everything from single-product purchases to complex system installations, and provides numerous customer benefits, whether you’re a single facility or a multi-hospital IDN:

• A single Master Agreement governing all purchases for all covered facilities, eliminating the need for legal review of single purchase agreements
• Statements of Work (SOW) templates for all Convergint products and services, the only paperwork required for even complex system purchases
• Reduce the number of suppliers, creating less paperwork and administration time
• Provides a vehicle to standardize products and services across your organization to reduce the number of suppliers and products, requiring less paperwork and administration time to manage
• Evergreen auto-renewal, helping you avoid redundant contract reviews, as you are “one and done”

Ready to take the next step toward reducing paperwork? Contact us to learn more about how our MSSA program can help you make it all work together in healthcare.

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

The National Dog Show, televised every year after the Macy’s Thanksgiving Day Parade, has become a fan favorite, even for those who don't typically follow dog shows. The winning entry even makes national headlines and generates a lot of publicity for the winner's breed. But what does winning the National Dog Show mean for the breed?

• Is there an uptick in sales?
• Is it awareness of the breed?
• What about the awesome mixed breed dogs that are not eligible to participate?

All good questions, but whatever the motivation, there is no doubt the notoriety of being named the "Best of the Best". Achieving this status required long hours of training and grooming. So you know that when a dog wins the National Dog Show, it is truly the BEST of the BEST.

At Innovative Medical Systems (now Convergint), we only represent the "Best of the Best". This means the solutions we represent have been scrupulously vetted, and our expert staff has in-depth knowledge on the solution. The decision to only represent “Best of Breed” vendors was made when Convergint began over 30 years ago. We believe it is important for us to thoroughly understand and recommend the right solutions, making sure they are built to last and to sustain the healthcare environment 24/7/365. Why does this matter to you?

It matters because in order to truly be the “Best of the Best” we have to make sure we also “Walk the Walk” and provide not only the "Best of the Best" products but the "Best of the Best" customer service. For us it is simply an extension of the Golden Rule, “Treat others as you want to be treated.”

So with that in mind, consider these “Top Reasons Why Convergint Is The Best Of Best Vendor For You:”

• Cost of Ownership: What is the long-term value of your purchase? How long is it expected to last in your facility? Look at the “Cost of Ownership ” and the long-term value provided by working with Convergint.
• Ease of Doing Business: How difficult is it to connect with a company? Having a real person answer the phone instead of an automated system is key to making it easy to connect with us.
• Service and Support: We have learned how important it is to have a champion who keeps your systems operational, but knowing that there is a full service team on call 24/7 helps everyone sleep at night.
• System Champion: Speaking of a system champion, do you have one? Why is a champion so critical to your operations? In an environment of constant change and staff turnover, who insures that the system is up-to-date and new staff is trained? We do.
• Training: Have you met our trainers? They make training fun. But is is also an effective use of staff time. Need a refresher? Call us.
• Digital resources: There is no denying that the digital landscape continues to change. We are proud of our website and invite you to check it out especially with the changes coming this summer!
• Preventative Maintenance: What is your plan to keep your carts and devices fully operational for the long haul? If you don't have one, we can create one for you.
• Why Convergint? Is it important to have a partner that gives your facility the attention it needs with the integrity to do it right.

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

The annual championship game of the National Football League is where the top two NFL teams battle it out on the field to determine a winner. Winner takes all. The Super Bowl is the elite invitation to be the best! It is also when companies spend significant money to get us to talk about their commercials and their brand.

Were they the sentimental favorite? Was it funny? Was it inspirational? The brand winner gets rewarded with media buzz and increased revenues. At IMS (now Convergint), our Service Team is the elite team that makes it all work in your hospital. Available 24/7, 365. Don't take my word for it. Here is what you had to say about them:

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Throughout the year we plan to highlight our various product management teams. Our goal is to introduce them to you, share what they do, and talk about how we help facilities all across the U.S.

This month meet our EMR Computer Mounts team; Josh and Elaine. These two work tirelessly to ensure they recommend the right wow's, carts, or mounts for your workflow that withstands the demands of the healthcare environment.

Convergint only represents best in class vendors. Vendors that work with Convergint to deliver products modified to fit your workflow. I.e. ask about Zebra printer mounts to mount the printer on the cart saving steps and more importantly improving patient label accuracy.

How long have you worked at Convergint?

Eight years.

What is the most challenging part of your job?

Keeping up with the fine details of each project while still maintaining the overall picture of moving the project along to meet the customer timeline.

What value does Convergint bring to the market?

Our product lineup is a best-in-class approach to fit each budget, workflow, timeline, and customization requirements. We have the experience to provide the right solution for each situation and offer a consultative approach with onsite visits and demo equipment to ensure the proposed solution meets every need.

Why should someone talk to us about EMR products?

Our years of experience have given us the ability to ask the right questions and efficiently find a solution. We do walk-throughs and on-site demonstrations as well as technology integration/installation and end-user training. We walk with the customer every step of the way from the first conversation to support after deployment.

What is something you taught yourself lately?

Being diligent in reading books daily.

What do you enjoy doing when are not working?

Spending time with my wife and 2-year-old son and traveling.

What is one interesting fact about yourself?

I’ve been to three Olympic venues – Lake Placid after the Olympics, Vancouver just before, and London during the games.

How long have you worked at Convergint?

Ten Years

What is the most challenging part of your job?

We are problem solvers and never know what the next phone call will bring. Our clients bring us their challenges and we are responsible to find solutions. Convergint carries several different brands and styles of carts, wall arms, and peripherals. It can be a challenge to be proficient in products that perform in the hospital setting and offer our customers the best value. We keep up on the latest industry technology and trends, and then work with our manufacturers to provide our clients with custom solutions that fit their work flow.

What value does Convergint bring to the market?

We work with several different manufacturers and can offer our customers unique products and custom solutions. We offer a real value to our clients and, we are known as experts in the products we deliver, which can be a great resource to our customers.

Why should someone talk to us about EMR products?

We do what we say we will do, have a great deal of both product and industry knowledge, and will find you the best solution to meet your needs.

What is something you taught yourself lately?

Learning to cook different styles of food. Lately my husband and I are into cooking Thai food.

What do you enjoy doing when you are not working?

I enjoy golfing, cooking and baking, working in the garden, and I’m an avid reader. We also enjoy spending time with our three granddaughters (ages 21, 15 and 5 months.)

What is one interesting fact about yourself?

As a child, I acted in several commercials on local TV.

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

“You did what you said you were going to do!”

A customer recently said this to me in amazement. I was just as surprised, but for a different reason. Why should this be unusual? Unfortunately, their past experiences had left them with unmet expectations.

This raises important questions:

• Were expectations clearly set from the start?

• Did the salesperson exaggerate to close a deal?

• Was critical information overlooked or left out?

• Was the scope of work fully defined and understood, including connected pieces outside of scope?

• Who was responsible for coordinating and overseeing the post-sale process?

When expectations aren’t met, trust and confidence erode. That’s why, for over 30 years, one of our core values has been living by the Golden Rule: treating customers the way we want to be treated. We deploy solutions as if we were in the customer’s shoes — because that’s how we’d want to be served.

Putting the Golden Rule into Action

• For systems: We take the time to document all the details — yes, every single one. While this slows down the sales process, it ensures a shared understanding before moving forward.
• For equipment: We promote a “try before you buy” approach whenever possible. Demos and trials aren’t always easy or economical, but they prevent surprises and help end users confirm that equipment truly meets their needs.

These practices may be “painful” from a sales standpoint, but they build trust, minimize risk, and create lasting relationships.

Why It Matters

Some may see this as “sales talk.” And yes, I am always looking for new customers to serve. But what allows me to sleep at night is knowing that we live by the Golden Rule. We aim to deliver the kind of service that creates confidence — not just in our products, but in us as partners. And that’s why we succeed more often than we fail.

Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.