Author - wphungerford

Top 10 Healthcare Trends in 2022

Top 10 Healthcare Trends in 2022

1.) There are now 784,626 healthcare businesses in the United States alone, and this figure is constantly increasing.

The US boasts the biggest healthcare system globally, and its increasing business numbers and revenue. According to PolicyAdvice, Patient care accounts for $1.068 trillion or 64% of the US’s healthcare revenue. Meanwhile, inpatient care, which includes skilled nursing rehabilitation and non-surgical dental interventions, makes up 4.49% and 2.98%, respectively.

2.) Healthcare is the third-largest industry in the U.S.

Since 2020, healthcare spending has accounted for 19.7% of the U.S. economy, which was a dramatic increase from 5% just 60 years ago. According to Zippia, this growth represents a range of factors, from new healthcare treatments and services to better coverage, higher utilization, and rising prices across many of the industry’s sectors.

3.) The use of digitalization in healthcare institutions is promoted by 92% of suppliers of various healthcare solutions.

Digitalization in healthcare helps to reduce costs, increase productivity, and avoid time-restricted diagnoses. The rise of digitalization promotion makes it a great time to invest in digital healthcare trends and equipment. According to PolicyAdvice, Experts predict a massive acceleration of digital technology in healthcare, which includes cloud computing, data security, and other tools.

4.) One in seven people (14%) who used telehealth said they would have sought care in an emergency department or urgent care if telehealth was not available.

This survey conducted showcased that access to telehealth effectively kept people out of the emergency department. More than half of those 14% of people who used telehealth had their primary health issue resolved.

5.) The average healthcare employee earns $60,976 a year in the US.

According to health statistics, healthcare is the largest source of employment in the U.S..) employing an average of 1 in 8 citizens. The health industry is also one of the highest paying industries, reaching well above the national average ($47,060).

“It’s important to keep up on relevant news stories, information, and press releases to stay informed and update processes as the industry continues to change and grow.”

6.) Healthcare is the largest and fastest-growing industry.

Healthcare is the largest and fastest-growing industry in the U.S. and globally. It is predicted that between 2020 and 2030 employment in healthcare occupations is expected to grow by at least 16%.

7.) As of 2020, one-third of U.S. adults had a telehealth visit for themselves or a dependent.

As digitalization is on the rise, so are telehealth and telemedicine. Telehealth visits are rapidly becoming more popular, and the growth in telehealth users is expected to boom within the years to come.

8.) 86% of physicians believe data interoperability will significantly cut the time to diagnosis.

Physicians recognize the importance of having the right information at the right time. According to Google, virtually all physicians (96%) agree that easier access to critical information may help save a patient’s life and 95% believe increased data interoperability will ultimately help improve patient outcomes. For more information on our telehealth products click here.

9.) According to U.S. adults, factors that are important when interacting with healthcare include:

  • Ease of access to care (89%)
  • Privacy (89%)
  • Data security (88%)
  • Getting personalized care (88%)
  • Having a care provider close to home or work (85%)
  • Healthcare costs (85%)
  • Coordination among all healthcare providers (84%)
  • Being able to monitor their own health (75%)
  • Access to a health coach (68%)

10.) The most common purpose for a telehealth visit was a preventive service, prescription refill, or routine visit for a chronic illness (63%).

As virtual visits continue to increase in popularity, they’re becoming more common for simplistic and routine visits.

The healthcare industry will continue to grow and evolve daily, as will the trends, technology, and statistics. It’s important to keep up on relevant news stories, information, and press releases to stay informed and update processes as the industry continues to change and grow.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Low Bidder Convergint Customer Service

Want Your House Built by the Low Bidder?

If you build a home, do you solicit bids and then simply award the work to the lowest bidder? It may seem like a good idea in the short term, but what about a few years from now? To keep bids low.

  • Did they cut corners to complete the job?
  • Are they new to the business and trying to establish a name for themselves?
  • Do they have a work crew they are just trying to keep busy, so they don’t go to work elsewhere?
  • Are they not in tune with the market enough to really understand what it takes to do the job right?
  • Or is the low bidder happy to take your money today and not worry about problems later?

Determining the Best Value

Of course, we don’t want to overpay and award work to the highest bidder, so what do we really want? Aren't we really looking for the best value for our dollar giving us the lowest long-term cost of ownership? This means the work is done to a quality standard so that repairs are down the road, and the functionality is well above average. But how do we determine the best value and lowest long-term cost of ownership?

  • First, look at experience. One can logically conclude that if we had a positive or negative experience with something then that pattern will repeat itself
  • Problems often come with measurements and budgets
  • How can a product cost 10% more, last 20% longer and still be a competitively priced and cost justified?
  • Budgets don’t factor longevity of a product/project. Spend today and let someone else deal with the problems of tomorrow including replacing something in a couple years

How does this apply to Convergint-Innovative Medical? Let’s take mobile computing carts as an example. If the purchase of mobile computing carts goes out for bid, often the cart with the lowest purchase price is selected. In a true market economy, this translates to lower quality. Never mind the so-called intangible or soft dollar components that add value to the device and tangibly increase the life span along with improving the end user’s experience.

“Is the low bid product, which may look good for the current budget, really the best decision for the long term?”

Customer Service from Convergint

Convergint-Innovative Medical has always intended to bring the most long-term value to customers. For mobile computing carts/WOWs/workstations on wheels, this means we have always provided:

  • High quality products – selected to be among the best in class
  • Pre-sales assistance defining the best product and accessories for the situation
  • On-site demonstrations and an evaluation period to ensure the solution fits – “try before you buy”
  • Product delivery ownership, coordination, and communication
  • Initial hardware & peripheral integration when needed for larger deployments to preserve internal resources
  • Preventative maintenance plans designed to proactively avoid trouble rather than reacting to it so devices are available
  • Break-fix service both on-site and remote with unlimited business hour phone support
  • Accessory add-ons and modifications to keep the WOWs current with other components of the workflow

The real question is, is the low bid product, which may look good for the current budget, really the best decision for the long term?


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Enhanced Infection Control Labor Delivery Furniture

Enhanced Infection Control

With the increased focus on infection control within the hospital environment, every little detail counts. There is no better time than the present to increase your ability to control the spread of infection than with a medical cart that has antimicrobial properties built into the materials it is made from. These antimicrobial properties have never been more important than with the spread of COVID-19 and other infectious diseases.

Consider all the surfaces encountered during a busy day in the hospital. A medical supply cart can be one of the most highly touched and infected surfaces which a medical professional can encounter. If you are continually wiping these surfaces down and they are not fluid resistant, (e.g., wood) these surfaces can break down and absorb fluids, which is not acceptable in a healthcare setting.

Convergint Innovative Medical is always looking for products optimally designed for use in the hospital, and our cart manufacturer has brought us something unique, an Antimicrobial Polymer cart material.

“Antimicrobial Polymer material can be made into any configuration of cart, bassinet, or cabinet you may need. We offer standard configurations and specializes in cost-effectively tailoring these carts to your specific workflow. ”

Antimicrobial Polymer is a very strong, scratch-resistant, color-through material with antimicrobial properties built into the material. It is easy to clean and stands up to all hospital germicidal solutions. This polymer is FDA-approved and LEED qualified.

These days, the labor and delivery environment is expected to “look like home” as much as it is expected to manage ever-growing technology. We offer solutions that perform reliably against the demands of the 24/7/365 healthcare ecosystem.

Antimicrobial Polymer material can be made into any configuration of cart, bassinet, or cabinet you may need. Convergint Innovative Medical offers standard configurations and specializes in cost-effectively tailoring these carts to your specific workflow. Or we can custom design cart solutions to minimize error-prone ‘work arounds’ as well as integrating with LDR(P) room design or hospital décor.

We are happy to work with you to find a perfect solution for your antimicrobial cart needs!


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Preventing Downtime on Mobile Computer Carts

Preventing Downtime on Mobile Computer Carts

What is the best way to reduce the likelihood of equipment failing? Preventive maintenance. It is tough, if not impossible, to commit already-strained IT resources to work on mobile computer carts or Workstation on Wheels (WOWs) when an issue arises, let alone plan preventive maintenance. A Preventive Maintenance (PM) project has many benefits though. It is an investment that can alleviate workstation downtime, reduce the number of IT help desk tickets, and elongate the life of the cart.

Convergint Innovative Medical has a team of manufacturer-certified service technicians located throughout the U.S. that come onsite with a spare parts kit and customer-specified upgrade parts needed to replace worn parts before they fail. The project includes a top-to-bottom review of carts to tighten screws/bolts, replace worn/broken parts, manage cables, wipe down the cart for an aesthetic improvement, and thoroughly clean the power system.

“By simply performing regular maintenance and care on these carts they still perform at optimal levels and meet 24/7 clinical demands.”

Cleaning the power system has always been part of the Convergint Innovative Medical plan but now it is also the recommendation of the FDA per their news release, December 2016, for reducing the likelihood of a Lithium battery and power inverter overheating event.

Cleaning the dust from the inverter and air filter not only reduces the likelihood of an overheating issue, but it also prolongs the life of the entire power system by allowing it to run at a cooler temperature with proper ventilation. Dust buildup is the main cause of overheating and premature failure of the power inverter and battery, two of the most expensive components of the cart.

Replacing worn or broken parts increases workstation availability when a clinician needs it which in turn increases clinician efficiency and satisfaction when time is not spent searching for a functional cart or submitting a service request. It also reduces the number of help desk tickets, alleviating strain on the IT staff and need for additional resources.

Having carts tuned up keeps them looking and running well. The Convergint Innovative Medical service team has customer carts that are still in service after nearly ten years. By simply performing regular maintenance and care on these carts they still perform at optimal levels and meet 24/7 clinical demands.

Our cart projects can also include swapping out defective keyboards, mice, barcode scanners, or upgrading to a larger size display. Because our technicians get their hands on each cart at a facility, it is an optimal time to perform any upgrades or parts replacement that had been put off. We have solutions for upgrading to dual displays or adding storage drawers. The Convergint Innovative Medical Service Team can perform as much or little work to the cart fleet as desired.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Vaccine Carts Medical Cart Convergint

Vaccine Carts – Highly Mobile & Customizable

Are you looking for solutions to meet the high demand for the COVID-19 vaccine rollout? We have mobile solutions available to quickly set up vaccine stations without taxing your current carts and equipment. These solutions provide your team a dedicated place to administer injections, testing and data-entry record keeping.

Our Medical Grade Vaccine Carts are available in powered or non-powered models, all with sit-to-stand capabilities. Options can include lockable storage drawers and baskets for supplies, sharps disposal containers, sani-wipe holders, waste bins, hand sanitizer holders, and other accessories to meet your workflow needs. The carts arrive fully assembled ready to add your technology and deploy into action.

“We have provided thousands of carts for hundreds of facilities and can help find the perfect solution to meet your needs too.”

With Federal funding grants available, our affordable vaccine stations can be re-purposed after the pandemic to use for charting and bedside data-entry.

Our customers include hospitals, healthcare agencies, clinics, pharmacies, and even temporary outdoor clinics for both COVID testing and vaccinating. Convergint has over 30 years of experience in finding solutions for our customers, and meeting the needs of healthcare professionals. We have provided thousands of carts for hundreds of facilities and can help find the perfect solution to meet your needs too.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Customer Service Convergint Innovative Medical Systems

Just An Ordinary Day

Finding good customer service is tough. It is a challenge just navigating maze-like automated phone systems, much less finding a live person who will go above and beyond to help. So when you see exceptional service you want to shout it from the treetops. In this case, I wanted to tell you a little about two of my colleagues at IMS (now Convergint).

They are the kind of individuals who do whatever they need to do to get the job done, and going above and beyond is just part of their day. They NEVER-EVER expect any recognition. Today, I want to recognize their commitment to go above and beyond and shout it from the blogosphere!

“Outstanding customer service is something that Convergint takes seriously and our commitment to serve you is unwavering.”

Best Customer Service Healthcare Integrator

Julie Hammond

The first colleague I want to recognize is our office manager, Julie Hammond. Julie has been with Convergint for over 29 years and if you ever have any questions, Julie always gets you an answer. After the governor of Michigan issued a state-wide stay at home order in March, most of our employees began working from home.

However, because we are responsible for providing products and services to healthcare customers designated as critical infrastructure, we needed to ensure that any tasks that could not be performed remotely continued to be performed by a minimal number of staff onsite. These day-to-day onsite tasks were not necessarily seen by those of us working from home, but Julie and a handful of others on her team remained at the office to ensure those critical tasks continued to be completed.

Julie consistently works behind the scenes to ensure that the processes we rely on to conduct daily operations operate smoothly and efficiently. With the entire office (and nation, for that matter) dealing with a global pandemic, uncertainty about what is happening and what may come next has become a new routine and part of doing business. But the one thing we employees know about Convergint is that we know how to persevere!

So, when Julie received an email in the wee hours on a weekend that alerted her to a time-sensitive issue, she got out of bed and drove into the office to take care of it. Could it have waited until Monday? Possibly, but in hindsight, Monday would likely have been too late and the delay would have caused bigger problems. And she never said a word about it (another colleague later told me about it). Julie’s dedication makes a huge difference for Convergint and all of its employees.

Convergint Innovative Medical Solutions Integrator

Mike Keenan

The second colleague who recently went above and beyond is one of our Service Technicians, Mike Keenan. First of all, let me say our service team consistently goes above and beyond for our customers, but this time was unique. After working all day on-site at a customer location, Mike was wrapping things up to head home when he smelled something burning. So he began looking and asking around.

The on-site staff noticed the smell as well, but were unable to find its source. Someone suggested it might be caused by a tar-like construction product that can smell quite bad. But Mike noticed that the smell kept getting stronger, even through his mask. He continued to investigate, and when he noticed smoke wafting down the stairwell, he knew there was a bigger problem.

Once on-site maintenance arrived, they also confirmed a strong burning smell. Further investigation around a hidden overhang on the roof revealed that the whole space was filled with a dangerous amount of smoke. The maintenance team jumped into action breaking holes in the walls to discover the source of the smoke and found that the roof was on fire! Thankfully, they were able to extinguish it without substantial damage.

Mike was the only person working in that area that day, and the customer was very grateful he took the time to fully investigate the issue. Had Mike simply packed it up and assumed it was construction tar, the outcome could have been far different.

Outstanding customer service is something that Convergint takes seriously and our commitment to serve you is unwavering.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Uptick in COVID-19

An Uptick in COVID-19

Unfortunately, your team may be preparing for an increase in COVID-19 patients. We are here to help. We are working hard to help supply screening area carts ranging from tablet roll stands, kiosks, to full size carts that can be outfitted with all the technology and tools you need. Additionally, because these carts are manufactured in the U.S.A. lead times are very reasonable.

Cart solutions for telehealth, isolation, temperature detection and COVID screening are:

  • Versatile
  • Customizable
  • Ready to use
  • Arrive fully assembled and ready to deploy

Give our office a call at 1 (800) 968-3135 or message us here to discuss your COVID-19 strategy.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

WOW Workstation on Wheels

WOW: Workstation on Wheels

At IMS (now Convergint) we specialize in four different product groups. One of those groups is EMR Computer Mounting Solutions, designed to mount the computer, display, and keyboard for Electronic Medical Record (EMR) data entry. One of the most popular products for EMR data entry is the Workstation on Wheels cart (WOW) used by clinical staff as a mobile charting solution.

The WOW can be upgraded to include large format computer displays, secure locking drawers for med distribution, RFID readers, Barcode Scanner Mounts, Sani-Cloth mounts, and many other accessories. The devices mounted on the WOW can be powered by the onboard power system, providing several hours of continuous mobile use.

As with any device in a 24/7 healthcare environment, they typically require scheduled maintenance. With our only focus being healthcare and strong relationships onsite in the hospital as a result of supporting Patient Security Systems, we offer a full range of support options for WOWs purchased from Convergint.

“Our support and preventive maintenance plans are developed to truly prevent unexpected failures, extend the lifespan of the carts, and save our customers money by replacing their carts less often.”

One customer in particular has purchased over 800 WOW’s from Convergint, which was a large investment. Realizing this, they decided to make the investment to maintain those WOWs by contracting with Convergint to perform scheduled preventive maintenance services (PMs) every two years.

This has kept the entire fleet in top working condition, by cleaning filters, and replacing parts. Our customer effectively extended the usefulness of their fleet by several years. Many of their WOWs are still in use nearly 13 years after purchasing and are just now being considered for replacement.

We believe if you invest in a quality product at the time of purchase and continue to maintain that product, you can extend the product lifespan by two or possibly three times other products. Our support and preventive maintenance plans are developed to truly prevent unexpected failures, extend the lifespan of the carts, and save our customers money by replacing their carts less often.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Covid-19 Response Convergint

Our Response to COVID-19

Governor Gretchen Whitmer’s “Stay Home, Stay Safe” Executive Order No. 2020-21 was issued on March 23, 2020 in response to COVID-19. We are complying with the Governor’s order, but rest assured that we can still take and process orders, answer questions and continue our support. If you have a support issue, our service team is available by phone 24/7 at 1-800-968-3135.

Please let us know if you have URGENT requirements in response to COVID-19. Many of our manufacturers have already reached out to us to let us know that they are committed to prioritizing your items to help set up testing areas, telehealth rooms, and isolation rooms ahead of other non-essential orders. We are all working together to help you through this difficult time.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.

Healthcare Tax Paperwork MSSA Convergint

Slaying the Paperwork Dragon

Most of us would agree that paperwork is a pain. For example, according to the IRS, American taxpayers spend an average of 11 hours each year preparing their tax return paperwork. Think that’s bad? Imagine being an auto manufacturer submitting documentation for something called the Federal Motor Vehicle Theft Prevention Standard.

According to the federal government, that process takes 8,354 hours. That’s the equivalent of four full-time employees working on nothing but “Federal Motor Vehicle Theft Prevention Standard” paperwork for an entire year!

The healthcare community is facing its own paperwork problem. A 2016 study in the Annals of Internal Medicine found that for every hour physicians were seeing patients, they were spending nearly two additional hours on paperwork.

Even when in the examination room with patients, doctors were spending only 53% of the time talking to or examining their patients and 37% of the time doing... you guessed it... paperwork. A more recent report similarly found a “startling increase” in administrative tasks, with more than a third of physicians spending 20 or more hours per week on paperwork.

“Our MSSA program covers everything from single-product purchases to complex system installations, and provides numerous customer benefits, whether you’re a single facility or a multi-hospital IDN.”

Here at IMS (now Convergint), we understand that our customers are seeking ways to slay the paperwork dragon. Although we can’t do your taxes, we can streamline your contracting process through our Master Sales and Services Agreement (MSSA) program. Our MSSA program covers everything from single-product purchases to complex system installations, and provides numerous customer benefits, whether you’re a single facility or a multi-hospital IDN:

  • A single Master Agreement governing all purchases for all covered facilities, eliminating the need for legal review of single purchase agreements
  • Statements of Work (SOW) templates for all Convergint products and services, the only paperwork required for even complex system purchases
  • Reduce the number of suppliers, creating less paperwork and administration time
  • Provides a vehicle to standardize products and services across your organization to reduce the number of suppliers and products, requiring less paperwork and administration time to manage
  • Evergreen auto-renewal, helping you avoid redundant contract reviews, as you are “one and done”

Ready to take the next step toward reducing paperwork? Contact us to learn more about how our MSSA program can help you make it all work together in healthcare.


Medical Equipment & Healthcare Solutions

Connect with Convergint at (800) 968-3135 to learn more about our commitment to delivering exceptional results to our customers through unparalleled customer service.