Service that's built into
every solution.
From consultation and solution design to lifetime support, we provide the expertise
and guidance healthcare teams need before, during, and long after deployment.
Trusted partner. Trusted solutions.
As part of Convergint Technologies, we combine global resources with local expertise to help healthcare organizations plan, deploy, and support point-of-care solutions with confidence. From single departments to enterprise-wide standardization, we deliver dependable guidance, technical expertise, and long-term partnership every step of the way.
View our services overview.
Consulting & advisory
We listen to your needs and wants, understand your workflows, and recommend purpose built solutions that improve workflows and caregiver satisfaction.
Virtual demonstrations
See products in action through personalized virtual demonstrations, allowing your team to explore features, ask questions, and compare solutions remotely.
Customized solutions
We source, modify, and customize unique solutions to meet your specific clinical needs through cost-effective systems.
Onsite demo units
For qualifying opportunities, we offer onsite demo units so your team can evaluate products within real clinical workflows before making a purchasing decision.
Included services that create clarity, alignment, and confidence.
Included support that protects your investment and keeps you moving.
Remote troubleshooting
When issues arise, our team provides remote troubleshooting to effectively diagnose problems and minimize downtime.
Warranty coverage
Protect your investment with comprehensive warranty coverage, with extended coverage options available for added peace of mind.
Lifetime support
We’re your long-term partner, providing lifetime support to help maximize system performance and equipment life.
Unpacking, setup, and installation
From delivery through installation, our team assembles and deploys your solutions with minimal disruption to your facility.
Technology integration
We integrate your technology, peripherals, and accessories into a complete solution, ensuring every system is ready for immediate use.
Onsite user training
Help your team get the most from their investment with onsite training that builds confidence and encourages successful adoption.
Preventive maintenance programs
Keep your equipment performing at its best with scheduled preventive maintenance designed to maximize uptime and extend equipment life.
Onsite service, troubleshooting, and repair
When hands-on support is needed, our technicians provide onsite service, troubleshooting, and repair to quickly restore your equipment.
Extended warranties
Extend the life of your investment with additional warranty coverage that provides added protection and long-term peace of mind.
Optional services that simplify implementation, management, and support
The Convergint-Innovative Medical Advantage.
With nearly four decades of expertise in point-of-care medical equipment, Convergint-IMS understands what it takes to serve healthcare environments. We deliver tailored solutions built for daily wear-and-tear, backed by our commitment to integrity and unparalleled service throughout your entire ownership experience.